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Privacy & Cookies Policy

Theatre Royal (Norwich) Ltd Privacy & Cookies Policy

www.theatreroyalnorwich.co.uk, hire.theatreroyalnorwich.co.uk and secure.theatreroyalnorwich.co.uk websites are owned and operated by Theatre Royal (Norwich) Ltd, company number 997352.

Please read this privacy policy to understand how your personal information will be treated. This policy may change from time to time, so please check it periodically.


1.1 Protecting your privacy as a user of www.theatreroyalnorwich.co.uk, hire.theatreroyalnorwich.co.uk and secure.theatreroyalnorwich.co.uk is important to us and we are committed to safeguarding your privacy online.

1.2 The purpose of this Policy is to explain what information we collect about you, how that information might be used and how we protect your Personal Data and privacy.

1.3 If you wish to correct, update, amend or remove any information we hold about you, you may do so by logging into the Theatre Royal website and editing your account under the 'My Account' page as necessary.

What information do we collect?

2.1 If you are a visitor to the website and are merely visiting public areas for information purposes we will not collect any personal data from yourself. However, in the background we may automatically collect information about your visits and pages your have visited. This Information does not reveal any of your Personal Data and is only used in aggregate for analysis, management and development of www.theatreroyalnorwich.co.uk, hire.theatreroyalnorwich.co.uk and secure.theatreroyalnorwich.co.uk.

2.2 We will obtain personal data from you when you book tickets or any other items online, enquire about our activities, register with us or subscribe for one of our services online. This may include your name, address, phone number, email address or credit card details.

How do we use this information?

We will use your personal information to process your bookings or orders and to provide you with the services, products or information you have requested. If you have provided credit card details, these will only be used for the purpose of handling an individual booking or order.

We also analyse the personal information that you and others provide in order to obtain a better understanding of our audiences and improve the services that we have on offer.

We may share your information with other organisations that we think may interest you, but only if you consent to this. When you provide your details you will be asked if you want this to happen. You can change your mind about this at any time by contacting us at the email address at the end of this policy.


In order to improve our services and our website we may use a device known as a cookie. Cookies are means by which information relating to your Internet activity (such as whether you have visited our website before) is recorded on your computer’s hard drive and used by us to improve the services we provide to you online.

If you do not wish us to use cookies when you use our website, please adjust your Internet browser settings to not accept cookies. Your computer’s help function should tell you how to do this. Please note, however, that this may result in your being unable to use some of the facilities on our website.

We do not store any confidential information such as credit card or personal details in our cookies.
For more details regarding our Cookies Policy, see the Cookies section below.

How do we protect your personal information?

While we cannot guarantee the security of the Internet, this website has security measures in place to protect against the loss, misuse and alteration of the information you provide us. Our secure server software (SSL) is the industry standard and among the best software available today for secure online transactions. It encrypts all of your personal information, including credit card number, name and address so that it cannot be read as the information travels over the Internet. Please note that we do not use secure server software where you sign up for our email newsletter service via our website as you are not required to input any credit card details.


Please help us to keep your information up to date by emailing us at marketing@theatreroyalnorwich.co.uk if your personal information changes or if you wish to correct it. We will endeavour to correct, update or delete information you have provided to us as quickly as possible.


What are cookies?

Cookies are small text files stored on your computer when you visit certain web pages. At theatreroyalnorwich.co.uk, hire.theatreroyalnorwich.co.uk and secure.theatreroyalnorwich.co.uk we use cookies to keep track of what you have in your basket, and to remember you when you return to our site.

To use the online shopping facilities on secure.theatreroyalnorwich.co.uk you need to have cookies enabled - see the section on Managing cookies. If you don't wish to enable cookies, you'll still be able to browse the rest of our site but won’t be able to access our online shopping pages on secure.theatreroyalnorwich.co.uk where items can be purchased.

Please note that cookies can't harm your computer. We don't store personally identifiable information such as credit card details in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site.

Our cookies

Our cookies allow us to:-
    - Remember what is in your shopping basket
    - Remember how far you are through an order
    - Remember your login during the timeout period of the shopping basket (typically 30 minutes)

Technical details of Norwich Theatre Royal cookies stored:-

NTRCookiesAccepted  - This cookie is used to store your preferences for whether or not you have accepted cookies on our site
ASPSESSIONIDQSSRCTSQ  – This cookie is only used in our online shopping system to respond to your actions on the website such as "Add to basket". The online shopping facilities won't work for you without it. It is used to remember your login details when booking tickets via secure.theatreroyalnorwich.co.uk for the duration of the user session (a timeout period of 30 minutes)

Third party cookies

When you visit theatreroyalnorwich.co.uk, hire.theatreroyalnorwich.co.uk or secure.theatreroyalnorwich.co.uk you may notice some cookies that aren't related to Norwich Theatre Royal. If you go on to a web page that contains embedded content, for example from YouTube, you may be sent cookies from these websites. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.
Some of the business partners that may set cookies on our websites include:

Google Analytics  – we use Google Analytics to find out which websites you visited immediately before ours, and to track which pages you visit on our site and to count visitors to our site. This information is used to aid marketing campaigns, assess capacity and understand which platforms and technologies our customers are using, and provide improvements to our website. The content of these cookies can only be seen by the relevant teams at Norwich Theatre Royal and does not contain confidential information.
Google privacy policy

The following cookies are stored:-
__utmz, __utma, __utmb, __utmc 

Flash cookies (or Local Shared Objects)

We display video content using Adobe Flash Player. Adobe uses Flash cookies (also known as Local Shared Objects) to help improve your experience as a user. Flash cookies are stored on your device in much the same way as ordinary cookies, but they're managed differently by your browser.
If you wish to disable or delete a Flash cookie, see Adobe Flashplayer Security Settings. Please bear in mind though, that if you disable Flash cookies for theatreroyalnorwich.co.uk you'll be unable to access certain types of content on the site, such as videos and the online ticketing system.

Managing cookies

Managing cookies on your computer or device is specific to the browser you are using.
Please visit this site for a guide on how to manage cookies on your browser.